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Shipping Policy – VitaFeet UK

Last updated: 22/10/2025

At VitaFeet UK, we aim to deliver comfort and quality as quickly and efficiently as possible. Please read below for details about our shipping process and delivery times.

1. Processing Time

All orders are processed within 2–3 business days after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer — but we always work to ship your order as soon as possible.

2. Delivery Time

Once dispatched, delivery within the United Kingdom typically takes 7–12 business days, depending on your location.
We partner with Royal Mail and trusted local couriers to ensure fast and reliable delivery.

You will receive a tracking number by email as soon as your parcel has been shipped.

3. Shipping Fees

We offer free delivery on all UK orders, regardless of order size or value.
All orders include tracking for your peace of mind.

4. Incorrect or Incomplete Addresses

Please ensure all shipping details are entered correctly at checkout.
VitaFeet UK is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.

5. Delays

While most orders arrive within the estimated time frame, delays may occasionally occur due to:

  • Royal Mail or courier disruptions,

  • Public holidays,

  • Severe weather conditions, or

  • Customs or regional restrictions (for non-mainland UK areas).

We appreciate your patience and understanding in such cases.

6. Lost or Missing Parcels

If your order has not arrived within 20 business days after shipment, please contact our support team at support@vitafeetuk.com so we can investigate and assist you.

7. Order Tracking

Once your parcel has been shipped, you will receive an email with your Royal Mail tracking number.
You can track your order directly through the Royal Mail website or via the link provided in your email.

8. Questions

If you have any questions about shipping, delivery times, or order tracking, please contact our support team:
📧 support@vitafeetuk.com